Digital equity is more than a connection to the internet. It is the confidence to use it — to manage health, money, and family without fear. That belief sits at the center of everything we build at KissUX, and it's what drew us to the National Digital Equity Center the moment we met them.
Starting this summer, Mimi will be available in NDEC's network of community centers, public libraries, and senior centers across Maine, New Hampshire, and Vermont. The pilot reaches more than 30,000 older adults — many of whom are the first in their family to bank online, schedule a telehealth visit, or video-call a grandchild.
Why this partnership matters
NDEC has spent the last decade building the playbook for last-mile digital literacy. Their trainers don't parachute in. They are part of the communities they serve, and they show up every week with the patience and the humanity that an AI alone can't replace.
What Mimi adds is presence between those sessions. When someone gets home, opens a confusing browser tab, and there's no trainer in the room — Mimi is there. Not as a replacement for human help, but as a bridge to it.
"We've watched learners practice for an hour with a trainer, then freeze the moment they sit down alone. KissUX closes that gap." — Maddie R., NDEC Program Director
What we're rolling out
- Co-designed curriculum. Mimi's prompts and tone are tuned with NDEC trainers, drawing on what actually works in the field.
- Trainer dashboard. Aggregated, anonymous insights help trainers see where learners struggle — without ever surfacing individual sessions.
- On-call escalation. When Mimi recognizes that someone needs a human, the handoff to a live trainer is one tap.
What's next
We'll be in three NDEC pilot sites by end of June, with the full network rollout planned for Q4 2026. If you're a community organization interested in joining the next wave, we'd love to hear from you.